Shipping Policy – Vape Center Australia

At Vape Center Australia, we aim to deliver your orders quickly, discreetly, and safely to your doorstep anywhere across Australia. Below are the key details of our shipping terms and delivery processes:

Processing & Dispatch Times

  • Order Processing: Orders placed on business days before 12:00 PM AEST are processed and dispatched the same day or within 24 business hours.
    • Operating Hours: Dispatch occurs Monday through Friday. Orders placed on weekends or major public holidays will be processed on the following business day.

Shipping Rates & Options

  • Standard Shipping: Delivered within 2–6 business days. A flat rate of $9.95 applies for orders under $100.
    • Express Shipping: Delivered within 1–3 business days (capital cities and metro areas). Available at checkout for a flat rate of $14.95.
    • Free Shipping: Standard shipping is completely FREE on all domestic orders over $100.

Discreet Packaging & Order Tracking

  • 100% Discreet Packaging: All items are shipped in plain, unbranded boxes or satchels with no mention of “vape” or product specifics on the exterior label for your privacy.
    • Live Tracking: Once dispatched, a shipping confirmation email containing a carrier tracking number is sent automatically so you can monitor your parcel’s progress in real time.

Delivery Requirements & Age Verification

  • Adult Signature Required (18+): To strictly comply with federal and state regulations, all deliveries require an adult signature upon receipt.
    • Proof of Identity: Carriers may request a valid photo ID to confirm the recipient meets the legal age requirements. Parcels cannot be left unattended unless specific “Authority to Leave” terms are authorized by the customer.
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